Survey Form | My Website

New Customer Survey

Customer Name

Mobile

Contact Information

---------------------------------

Name

Title

Email Address

Phone

Date

Overall Satisfaction

---------------------------------------------------------------------------------------------------------------------------------------------

How would you assess the performance of MAC Carpet for the following aspects, using a scale of 1 to 5 where 1 would be ‘very dissatisfied’ and 5 ‘very satisfied’.

1.1 Based on your company's recent experiences related to MAC Carpet, what is your overall level of satisfaction?

Comment:

Satisfaction Compared to Competition

---------------------------------------------------------------------------------------------------------------------------------------------

please answer the following question on a scale of 1 to 5, where: 5=Much Better 4=Better 3=About the same 2=Worse 1=Much Worse

1.2 Based on your company's recent experiences related to MAC Carpet, To What level Does Mac Carpet satisfy you compared to competition

Comment:

Repurchase Intent

---------------------------------------------------------------------------------------------------------------------------------------------

please answer the following question on a scale of 1 to 5, where: 5=Definitely 4=Probably 3=Might or Might Not 2=Probably Not 1=Definitely Not

1.3 Based on your company's recent experiences related to MAC Carpet, would you re-purchase MAC Carpet products?

Comment:

1.4 How important is your Business relation between you and MAC Carpet for your company

Comment:

1.b Do you think business relation with Mac carpet help your company to achieve its business objectives?

Importance of Delivery and Order Processing

---------------------------------------------------------------------------------------------------------------------------------------------

We would like to ask you about the importance of delivery and order processing to your business. Please answer by giving a rating between 1 and 5, where 1 indicates that it is totally unimportant and 5 is extremely important to you. And how would you assess the performance of MAC Carpet for the following aspects, using a scale of 1 to 5 where 1 would be ‘very dissatisfied’ and 5 ‘very satisfied’

Importance of Sampling Lead Time:

Satisfaction with Sampling Lead Time:

Comment:

2.2 Desired Sampling Lead Time

---------------------------------------------------------------------------------------------------------------------------------------------

2.2 how long do you think the sampling lead time? ?

Other (specify):

2.3 Accurate Order Lead Time Information

---------------------------------------------------------------------------------------------------------------------------------------------

Importance of Order Lead Time Information:

Satisfaction with Order Lead Time Information:

Comment:

2.4 Order Processing Simplicity - Efficiency

---------------------------------------------------------------------------------------------------------------------------------------------

Importance of Order Processing:

Satisfaction with Order Processing:

Comment:

2.5 Price Competency

---------------------------------------------------------------------------------------------------------------------------------------------

Importance of Price Competency:

Satisfaction with Price Competency:

Comment:

2.6 Production Lead Time

---------------------------------------------------------------------------------------------------------------------------------------------

Importance of Overall Service:

Satisfaction with Overall Service:

Comment:

2.7 Desired Production Lead Time

---------------------------------------------------------------------------------------------------------------------------------------------

Desired Production Lead Time:

Comment:

2.8 Meeting Quoted Delivery Dates

---------------------------------------------------------------------------------------------------------------------------------------------

Importance Meeting Delivery Dates :

Satisfaction Meeting Delivery Dates:

Comment:

2.9 Container Stuffing Techniques

---------------------------------------------------------------------------------------------------------------------------------------------

Importance Efficiency and quality of container stuffing techniques:

Satisfaction Efficiency and quality of container stuffing techniques:

Comment:

3. Product Quality

------------------------------------------------------------------

How would you assess the performance of MAC Carpet for the following aspects, using a scale of 1 to 5 where 1 would be ‘very dissatisfied’ and 5 ‘very satisfied’.

3.1 Quality of requested samples regarding:

------------------------------------------------------------------

a. Design - Colors.

Comment:

b. General Condition?:

Comment:

c. Finishing Quality?

Comment:

3.2 Quality of product on delivery regarding:

------------------------------------------------------------------

a. Tuft Appearance Satisfaction Level?

Comment:

b. Printing Quality ?

Comment:

c. Over-locking?

Comment:

d. Backing Quality?

Comment:

e. Packaging Satisfaction Level?

Comment:

4. Relationship with MAC Carpet Team

---------------------------------------------------------------------------------------------------------------------------------------------

How would you assess the performance of MAC Carpet for the following aspects, using a scale of 1 to 5 where 1 would be ‘very dissatisfied’ and 5 ‘very satisfied’.

4.1 Frequency and Quality of Communication Satisfaction Level?

Comment:

4.2 when MAC Carpet provide your organization with a resolution to an issue or problem, how satisfied have you been with the overall quality of these resolutions?

Comment:

4.3 How satisfied are you and your company with the overall accessibility and responsiveness of MAC Carpet?

Comment:

4.4 Is your MAC Carpet Sales better now at supporting you, about the same, or worse than?

Comment:

5. In what ways could MAC Carpet improve and ease the business relation with you using the Internet or Web technology, and how?

---------------------------------------------------------------------------------------------------------------------------------------------------------

Better Communication:

Improved Order Processing:

Samples Request:

Provide Status of Delivery:

Other (Specify):

None/Don't Know:

6. General Feedback

---------------------------------------------------------------------------------------------------------------------------------------------

6.1 Do you have an Annual Expansion Plan prepared for the business between you and MAC Carpet??

Comment:

6.2 Are there any other comments that you would like to make related to experience in working with MAC Carpet?

Thank you for taking the time to complete this important MAC Carpet Customer Satisfaction Survey. We appreciate your business and helpful suggestions

Best Regards,
MAC Carpet Team